Refund policy

Return and Refund Policy

Effective Date: 24/08/2026

At WearOra, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read the following policy to understand the eligibility, process, and timelines for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 7 DAYS of the delivery date.

  • Be unused, unwashed, unworn, and in its original condition.

  • Have all original tags, labels, packaging, and accessories intact.

  • Be accompanied by proof of purchase or your order confirmation.

We reserve the right to decline returns that do not meet these eligibility requirements.

2. Return Timeframe

  • Return requests must be submitted within 7 DAYS of receiving your order.

  • Once your return request is approved, the item must be shipped back within 10 DAYS or as instructed by our customer support team.

To initiate a return, please contact us at wearora.org@gmail.com with your order number and the reason for your request.

3. Refund Process and Timing

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to the original payment method whenever possible.

  • Refunds are typically completed within 15-30 working days after approval, depending on your payment provider or bank.

If you do not receive your refund within the expected timeframe, please contact us at wearora.org@gmail.com.

4. Exchange Options

We offer exchanges for eligible items in the following situations:

  • Size exchange (subject to stock availability).

  • Exchange for the same product if it arrives damaged or defective.

  • Exchange due to manufacturing defects.

If the requested replacement is unavailable, we may offer a refund, store credit, or another suitable alternative, at our discretion and in accordance with applicable law.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 7 DAYS of delivery.

  • Include your order number along with clear photographs or videos showing the issue.

  • Once verified, we will arrange a replacement, exchange, or refund, as appropriate.

Please do not use or wash the item before contacting us, as this may affect your eligibility.

6. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Products that have been worn, washed, altered, or used.

  • Items without original tags or packaging.

  • Products returned after the eligible return period.

  • Items damaged due to misuse, improper care, or normal wear and tear.

  • Gift cards, promotional items, or other products specifically marked as non-returnable.

Additional non-returnable items, if any, will be clearly indicated on the product page.

7. Return Shipping Costs

  • If the return is due to a damaged, defective, incorrect, or incorrectly shipped item, WearOra will bear the return shipping cost.

  • For returns requested due to a change of mind, incorrect size selection, or other customer-related reasons, return shipping costs [WILL BE PAID BY THE CUSTOMER].

  • Original shipping charges, if any, are generally non-refundable unless required by applicable law or where the return is due to our error.

8. Refund Exceptions

Refunds may be refused or reduced if:

  • The returned product does not meet the eligibility criteria.

  • The product is missing original tags, packaging, or accessories.

  • The item shows signs of use, damage, or alteration after delivery.

  • Fraudulent or abusive return activity is suspected.

9. Contact Us

If you have any questions or would like to request a return, exchange, or refund, please contact us:

Store Name: WearOra
Email: wearora.org@gmail.com
Phone: +91-9779991531

We appreciate your trust in WearOra and are committed to providing high-quality products along with responsive and fair customer service. Our goal is to resolve every concern as quickly and efficiently as possible while ensuring a positive shopping experience.